How to customize channel email on Microsoft Teams

Do you know you can send email to Microsoft Teams channel? If so you are familiar with this feature, you know it generates an email that is far from being friendly. With this blog post, I will show how you can make some configurations to have a friendly email which will be a lot easier for the end-user.

If you are not aware of the feature that I’m talking about on this blog post visit this link where you can find more details how it’s configured to be available and how you can see the option to get the channel email.

The email generated for the Microsoft Teams channel will be something like this – 2ea6f738.sharepoint-tricks.com@emea.teams.ms

So rather using this email, we gonna configure to be SampleEmail@sharepoint-tricks.com.

  1. Open the Office 365 Admin Center on the panel visible on the image below or open the link https://admin.microsoft.com/Adminportal/Home#/SharedMailbox
  2. Click to add a shared mailbox and choose an email that you want to use
  3. After the Shared email is created, close the dialog and click on the email that you’ve created
  4. On the panel, click on edit Email forwarding
  5. Select the option Forward all emails sent to this mailbox, then put the email that your channel has
  6. Click Save.
  7. (Optional) You can configure an Automatic reply in the case that you want to inform your user that an email has been received.

After these steps, confirm that the email is working as expected by sending an email to the new email and it should show the email on the Microsoft Teams channel.

Conclusion

Now each time that someone sends an email to that email, it will be visible on your Microsoft Teams Channel which allows you to centralize the communication on your organization. There are a few advantages of using this method. I will list some on top of my mind:

  • Centralize place to receive email
  • Can use that conversation to discuss the email
  • All the email and attachments will be saved on the SharePoint

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