How to customize channel email on Microsoft Teams

Do you know you can send email to Microsoft Teams channel? If so you are familiar with this feature, you know it generates an email that is far from being friendly. With this blog post, I will show how you can make some configurations to have a friendly email which will be a lot easier for the end-user.

If you are not aware of the feature that I’m talking about on this blog post visit this link where you can find more details how it’s configured to be available and how you can see the option to get the channel email.

The email generated for the Microsoft Teams channel will be something like this –

So rather using this email, we gonna configure to be

  1. Open the Office 365 Admin Center on the panel visible on the image below or open the link
  2. Click to add a shared mailbox and choose an email that you want to use
  3. After the Shared email is created, close the dialog and click on the email that you’ve created
  4. On the panel, click on edit Email forwarding
  5. Select the option Forward all emails sent to this mailbox, then put the email that your channel has
  6. Click Save.
  7. (Optional) You can configure an Automatic reply in the case that you want to inform your user that an email has been received.

After these steps, confirm that the email is working as expected by sending an email to the new email and it should show the email on the Microsoft Teams channel.


Now each time that someone sends an email to that email, it will be visible on your Microsoft Teams Channel which allows you to centralize the communication on your organization. There are a few advantages of using this method. I will list some on top of my mind:

  • Centralize place to receive email
  • Can use that conversation to discuss the email
  • All the email and attachments will be saved on the SharePoint


  1. Petri said:

    Why not creating a contact instead of shared mailbox?

    December 16, 2020
    • David Ramalho said:

      Hi Petri,

      That can be used also to accomplish this result.

      My best,
      David Ramalho

      December 18, 2020
  2. Schyler said:

    Except you can’t forward to an external address without first setting up a mail contact… when entered above as shown using the channel email address, the Save button is grayed out.

    October 14, 2021
    • David Ramalho said:


      I believe that your company may have some Exchange rules that may be blocking you to use this functionality. For Exchange, the email generated by channels is considered external.

      My best
      David Ramalho

      October 21, 2021
  3. Mario said:

    Is there a way to send emails to a MS Teams channel, but without posting to the wall the content of the email (just added it to the email folder)?


    March 30, 2022
  4. C R B said:

    is there a way to make a comment in a TASK in Planner within a Channel, and have that comment go ONLY to one person either in the Channel or assigned to the Task?

    September 30, 2022
  5. Leif Lindgren said:

    Is it possible to add to the Teams channel mailbox a forwarding rule to another mailbox?
    Looking for a solution when someone enters anything in the Team channel General tab that an email is forwarding the same content to another mailbox.

    March 3, 2023

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