Activate the request control on Teams

Often I do remote sessions where I need to request control over the other person PC. However, the Microsoft Teams has this option is deactivated by default. That can make this meeting to take longer and in the next blog post, I’ll let you know on how to activate this option on Microsoft Teams.

If you’re looking to configure this option just for some specific users instead of all organization, check the next blog post:

  1. Open the Microsft Teams Admin center – https://admin.teams.microsoft.com/
  2. Click on Meetings > Meeting Policies
  3. Select the Global (Org-wide default)
  4. Go to the section Content Sharing
  5. Activate the option Allow an external participant to give or request control

Now the external users can request control on teams when your user’s are doing a meeting sessions. Note that in order to take control over the desktop, your users need to accept it. The option immediately above can be also useful inside an organization.

34 Comments

  1. Golan Edri said:

    Hello David,
    Thanks for the article, I am not sure if this ability already available by Teams , even the policy describes that the federated users can ask for request control , in my case, the meeting organizer can’t ask for request since the control button is greyed out for federated companies.

    For anonymous users this feature works as expected.

    Any advanced,

    Thanks,
    Golan,

    July 30, 2019
    Reply
    • David Ramalho said:

      Hi Golan,

      If this option and the one immediately above are activated, I don’t see a reason so you cannot request control on both. This is something that happened to me and activating this option made the trick.

      Thanks for the note.

      My best,
      David

      July 31, 2019
      Reply
  2. Jun said:

    How do we give control to multiple users at the same time when sharing my desktop in a group chat?

    November 7, 2019
    Reply
    • David Ramalho said:

      Hi Jun,

      As far as I know, it’s only possible to allow a unique user to access your desktop. I would recommend you to submit this idea to Microsft Teams User Voice.

      My best,
      David Ramalho

      November 7, 2019
      Reply
  3. carmen cintron said:

    As an admin how do you enable screen sharing and taking control over desktop

    March 13, 2020
    Reply
    • David Ramalho said:

      Hi,

      These steps will enable this option however it can take a while to propagate.

      March 13, 2020
      Reply
  4. Ekkalak said:

    Dear David,
    I try to enable Allow an external participant to give or request control now. It sill not working once I shared screen for the external user (out of organizing) Could you please advice me? I am not quite sure that after we had enabled function Should it be used immediately?
    Best regards,
    EKR

    March 23, 2020
    Reply
    • David Ramalho said:

      Hi Ekkalak,

      This option takes a while to be synchronized with the users of the organization. If this is not available yet, I would recommend opening a ticket with Microsoft since they are having some issues in the current days. Thanks!

      My best,
      David Ramalho

      March 24, 2020
      Reply
    • huzefa said:

      hi,

      This might be because the other end might have that restriction for external users

      July 9, 2020
      Reply
  5. Jessie Martin said:

    Do you happen to know if this is possible for those with free accounts?

    March 23, 2020
    Reply
    • David Ramalho said:

      Hi Jessie, I don’t know if these accounts have access to this feature, but if the user with Administration of Office 365, if they can see this option is possible.

      April 7, 2020
      Reply
    • David Ramalho said:

      Hi Alex,

      Your admin may have turned off this. The information panel is showing that some policy in place.

      My best,
      David Ramalho

      April 22, 2020
      Reply
  6. R said:

    Can this be done in Live meetings as well?

    April 23, 2020
    Reply
    • David Ramalho said:

      Hi Lisa,

      If your Teams Admin has this option activated for your user, you should be able to request the control. Are you trying to connect with internal or external users?

      My best,
      David Ramalho

      May 4, 2020
      Reply
  7. Tim Keene said:

    David,
    My organization has this function activated, but when using Take Control on my team, it is only intermittently working. Sometimes the option appears and sometimes it does not. Your thoughts are appreciated.
    Thanks,
    Tim

    May 1, 2020
    Reply
    • David Ramalho said:

      Hi Tim,

      If you’re sharing the screen with external users, it’s also required to activate this feature Allow an external participant to give or request control. I’m assuming that all the users have the same Metting policy since that also determinate if they can or cannot request control.

      My best,
      David Ramalho

      May 4, 2020
      Reply
  8. Anders said:

    If both options to give control is disabled in teams admin center (global policy), and you invite an “anonymous” user to a meeting, how can you STOP that user from beeing able to “give control” of his computer?.

    May 6, 2020
    Reply
    • David Ramalho said:

      Hi Anders,

      If everything is disabled on Microsoft Teams admin centre, then your users should not be able to give control.

      My best,
      David Ramalho

      May 18, 2020
      Reply
  9. Rachel said:

    Hi David,
    I am trying to give remote control access to a user in my team. When I click share the control button comes up but when I click the dropdown to click the users name nothing drops down.

    June 1, 2020
    Reply
    • David Ramalho said:

      Hi Rachel,

      The person that you’re sharing the screen doesn’t have the permissions to control your screen. This need to be configured by the Admin of the other person in order for you to be able to give the control.

      My best,
      David Ramalho

      June 2, 2020
      Reply
  10. Scooter133 said:

    We have everything setup. we can Share screens with external people, though Looks like the WebApp does not allow for Remote Control? Either have someone control them to have them control someone else.

    We have only tested External Users with the WebVersion, which I hear only works with the newest Chrome and MS Edge, but we never get the request or give control on the WebClient

    June 29, 2020
    Reply
    • David Ramalho said:

      Hi Scott,

      If the external user that you’re connected with doesn’t have the option to allow request access activated that button will be disabled.

      My best,
      David Ramalho

      July 6, 2020
      Reply
  11. Manisha Mangret said:

    We want to enable Allow an external participant to give or request control, only to couple of users from IT department, is there any way we can do it via power-shell or something.

    July 2, 2020
    Reply
  12. Libby said:

    Hello,
    I’ve been successful with giving control when the external user is using Teams through the desktop app/program on a computer but not when I’m trying to give control to a participant using the mobile device app. Do you know if that is possible? Or does it only work through the computer?

    August 19, 2020
    Reply
  13. Michelle Evans said:

    Greetings, I am an Applications support person and use teams to remote into user PC’s and complete software loads or fixes. As of last week, I can no longer control the user’s desktop. I can remote in to the shared screen, I ask for control, the user grants control but I am never able to click or perform any task on their PC. There are several of us that now have this issue. Can you advise?

    September 4, 2020
    Reply
    • David Ramalho said:

      Hi,

      Maybe restarting the Microsoft Teams application can help on this. Check if there was any update on the PCs.

      September 7, 2020
      Reply
  14. Jay said:

    Can you not give control to users on iPads? This seems like a huge flaw, I use this with young students and they maneuver better with them…

    September 6, 2020
    Reply
    • David Ramalho said:

      Hi Jay,

      I’m not aware of this behavior on the IPad, but it’s possible that IPad prevent the remote access.

      September 7, 2020
      Reply
  15. James Parks said:

    I see this was published a little over a year ago. My issue is that while on a Windows 10, 64 OS, with the latest version of MS Teams, connected or not connected through by VPN, I can share my screen with a peer through MS Teams, and I can successfully give them control of my desktop. If any of my peers invite me to share screens with them, and grant me control of their machine, I have no control of their machine even though it shows on my peers dashboard in MS Teams that I do have control.

    This is being done through my stand-alone install of MS Teams on my company issued laptop while accessing our VPN, or on my LAN. (Normally we can have approved control of another peers machine on or off of our VPN)

    When I give control, we see the normal circle face next to our cursors, but when I am the one who is granted control of another peers machine, although it appears on the peers side as well as my side that I should be able to control their desktop, the circle face next to the cursor does not appear.

    This started about a week ago.

    I have an E-3 License. I am an “O365 Group Creator” I do not have access to Teams Admin Site so I can follow steps similar to these:
    Open the Microsft Teams Admin center – https://admin.teams.microsoft.com/
    Click on Meetings > Meeting Policies
    Select the Global (Org-wide default)
    Go to the section Content Sharing
    Activate the option Allow an external participant to give or request control

    I tried uninstalling and reinstalling from my office.com account where I have access to the entire MS Office Suite.
    Typical additional troubleshooting steps: (ie. rebooting laptop, rebooting modem, local admin on machine in tact, running a GP update, etc.)

    Does this sound like anything you have come across? What else am I missing? This ability to share control of anothers laptop, PC, or Thin Client is how I help get others in better shape than when they came to me.

    Any help is appreciated.

    September 14, 2020
    Reply
    • David Ramalho said:

      Hi,

      I never saw any issue like that. When you’re invited by other users, you may fall under some restriction the other users may have and that blocks your access to their laptop. Assuming they restarted their laptops as well not sure what is causing this issue.

      My best,
      David Ramalho

      September 18, 2020
      Reply

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