Activate the request control on Teams

Often I do remote sessions where I need to request control over the other person PC. However, the Microsoft Teams has this option is deactivated by default. That can make this meeting to take longer and in the next blog post, I’ll let you know on how to activate this option on Microsoft Teams.

If you’re looking to configure this option just for some specific users instead of all organization, check the next blog post:

  1. Open the Microsft Teams Admin center – https://admin.teams.microsoft.com/
  2. Click on Meetings > Meeting Policies
  3. Select the Global (Org-wide default)
  4. Go to the section Content Sharing
  5. Activate the option Allow an external participant to give or request control

Now the external users can request control on teams when your user’s are doing a meeting sessions. Note that in order to take control over the desktop, your users need to accept it. The option immediately above can be also useful inside an organization.

11 Comments

  1. Golan Edri said:

    Hello David,
    Thanks for the article, I am not sure if this ability already available by Teams , even the policy describes that the federated users can ask for request control , in my case, the meeting organizer can’t ask for request since the control button is greyed out for federated companies.

    For anonymous users this feature works as expected.

    Any advanced,

    Thanks,
    Golan,

    July 30, 2019
    Reply
    • David Ramalho said:

      Hi Golan,

      If this option and the one immediately above are activated, I don’t see a reason so you cannot request control on both. This is something that happened to me and activating this option made the trick.

      Thanks for the note.

      My best,
      David

      July 31, 2019
      Reply
  2. Jun said:

    How do we give control to multiple users at the same time when sharing my desktop in a group chat?

    November 7, 2019
    Reply
    • David Ramalho said:

      Hi Jun,

      As far as I know, it’s only possible to allow a unique user to access your desktop. I would recommend you to submit this idea to Microsft Teams User Voice.

      My best,
      David Ramalho

      November 7, 2019
      Reply
  3. carmen cintron said:

    As an admin how do you enable screen sharing and taking control over desktop

    March 13, 2020
    Reply
    • David Ramalho said:

      Hi,

      These steps will enable this option however it can take a while to propagate.

      March 13, 2020
      Reply
  4. Ekkalak said:

    Dear David,
    I try to enable Allow an external participant to give or request control now. It sill not working once I shared screen for the external user (out of organizing) Could you please advice me? I am not quite sure that after we had enabled function Should it be used immediately?
    Best regards,
    EKR

    March 23, 2020
    Reply
    • David Ramalho said:

      Hi Ekkalak,

      This option takes a while to be synchronized with the users of the organization. If this is not available yet, I would recommend opening a ticket with Microsoft since they are having some issues in the current days. Thanks!

      My best,
      David Ramalho

      March 24, 2020
      Reply
  5. Jessie Martin said:

    Do you happen to know if this is possible for those with free accounts?

    March 23, 2020
    Reply

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